IT Support Specialist (m/f/d)

Your area of responsibility

• First-level support, including the recording, processing, and monitoring of incidents and requests in the service management tool "Ky2Help"
• Ensuring user management, including access management
• Installation and deployment of hardware and software (computers, telephony, mobile devices, etc.) via Microsoft Intune
• Active maintenance of the documentation necessary to achieve service level goals (installation instructions, operating manuals, etc.)
• Communication during disruptions and maintenance work
• Participation in shift work (06:30 – 17:30), including recurring on-call duties (night/weekend)
• Active support for changes and projects

Your profile

• Completed vocational training as an IT specialist (ideally in system technology) and professional experience at the ServiceDesk
• Sound knowledge of Microsoft operating systems, M365 Office products (including MS Teams/SharePoint), and basic knowledge in networking
• Passion for new technologies and consulting in the IT field
• Good comprehension skills, enjoyment in customer contact, and a strong service orientation
• Good communication and analytical skills, as well as flexibility and resilience
• Excellent German language skills, both spoken and written, additional languages like French and English are an advantage
• Willingness for special assignments / on-call duty
• Driving license category B (car)

What we offer

Do you want to make an impact and support our company with your knowledge? We offer you a challenging and varied role with plenty of room for independence and responsibility, as well as attractive working conditions with excellent social benefits.

We look forward to receiving your complete application documents, including your availability and salary expectations.

If you have any questions, our Head of IT Operations, Markus Heinle, is available at +41 44 444 31 11.

Start date

Immediately or by agreement

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